Effective Communication: Active Listening / Assertive Speaking

Strengthen your crew's communication and see an improvement on safety and performance.  When the base of workplace communication, listening and speaking, is weak there is higher potential for injuries and property damage.  This second installment of a 3-part series also addresses understanding non-verbal clues and using positive assertiveness.

• Improve your crew's safety
• Thorough overview of the listening aspect of workspace communication
• Role playing and shipboard examples depict realistic scenarios
• Enhance your crew's productivity
• Decrease damage to your ship

Topics

• Good and bad listening habits
• Tips for active listening
• Aggressive, non-assertive, and assertive behavior
• Asking for assistance

Use in conjunction with the Effective Communication Instructor's Guidebook to maximize your learning experience.